Shipping & Returns
All sales on clearance and sale items are final. No refunds, merchandise credits or exchanges will be offered.
When requesting an exchange, we can not guarantee that the item you wish to receive will be available at the time your request is processed. If the requested item is not available, a store credit in the form of a gift card will be issued.
If you receive a defective item or an incorrect item, please contact us immediately. We will resend the correct item to you and refund the return shipping costs as a result of error.
Items that have received personalization services require prior authorization in order to be returned. These items may only be returned if they differ in style,color or size than originally ordered or if the personalization is incorrect.
Items returned with a gift receipt invoice can be exchanged for another item or returned for a gift card. If you do not have a gift receipt invoice, the value of the merchandise will be based on the current selling price of the item(s) returned.
If you are unsatisfied with your purchase and have your original receipt or packing slip, we are happy to issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. It may take up to two (2) billing cycles for your credit to show in your account.
SHIPPING & HANDLING FEES
Shipping and handling fees are non-refundable. This includes those fees required to ship items back. A credit may be issued on an individual basis for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.